Delete your Train3D account

Train3D by Franklin Safari · Last updated: August 13, 2026

This page explains how to delete your Train3D account and what happens to your data. Train3D is the fitness app published on Google Play as Train3D (package com.franklin.train3d), developed by Franklin Safari.

How to request account deletion

In the Train3D app (fastest):

Open the Train3D app on your Android device.
Sign in with the account you want to delete.
Go to the Profile tab.
Tap Delete Account.
Confirm twice. Deletion starts immediately and cannot be undone.

If you cannot open the app:

Email support@franklinsafari.dev from the email address or phone number on your Train3D account.
Use the subject line Delete my Train3D account and include the name on the account.
We will verify ownership and delete the account within 7 days of receiving a valid request.

Data that is deleted

When your Train3D account is deleted, we permanently remove the following from our servers:

Account information (name, email address, phone number, sign-in credentials)
Profile photo and other photos you uploaded in the app
Workout history, programs, custom workouts, lift logs, and equipment scans
Habits, daily progress, calorie balance, and water intake
Nutrition goals, meal logs, and saved or generated recipes
AI chat conversations and related coaching history
Train3D membership records stored in our systems
Biometric sign-in enrollments for this account

In-app deletion is processed immediately. Email requests are processed within 7 days.

Data that is kept, and for how long

Security and abuse-prevention logs (for example IP addresses and error logs) may be kept for up to 30 days, then deleted.
Google Play and payment records are kept by Google Play and our payments provider (RevenueCat) as required for billing, taxes, refunds, and fraud prevention. Deleting your Train3D account does not cancel a paid subscription. Cancel it in Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Train3D.
Health data on your device (Health Connect or Apple Health) is not stored as raw heart-rate data on our servers and is not deleted from your phone when you delete Train3D. Manage or delete it in your device health settings.
Shared catalog content that is not tied to your account (for example public workout videos) is not deleted.

Contact

Train3D / Franklin Safari · support@franklinsafari.dev